Customer experience services

Customer experience beyond
the launch of your digital product.

We are here to increase the adoption rates of your digital product, gather insightful data

about your users and manage the reputation of your newly released products.

Content moderation

The purpose of your app can be sidetracked by unwanted content or recurrent negative user experiences. Reduce the risk of receiving inappropriate user-generated content, understand buying patterns, and increase conversion rates within the app.

  • Reduce the risk of inappropriate user-generated content.
  • Understand buying patterns.
  • Increase conversion rates.
App reputation management

The reputation of your app is just the tip of the iceberg. And while it is not an actionable goal, the results of several actions related to the users’ customers contribute to the way your brand is being perceived by users.

  • Give your users a personalized experience.
  • Create proper reporting and actionable insights for your app.
  • Increase the lifetime value of your users.
Back-office enablement processes

Your back-office operations should support the product development process, helping you scale your business at a fast pace.

  • Optimize your business automation, taking full control of the end-to-end operations.
  • Drop silos and reduce operational and transactional costs
How we delivered digital customer support services to a worldwide organization for over two years.
Application Management

The launch of your digital product is the beginning of your relationship with your users. Our application management teams monitor the usage of your app 24/7, offering personalized technical support and generating usage insights that drive powerful improvements to your product.

  • Monitor your app 24/7.
  • Improve customer experience.
  • Monitor the usage of the app gathering relevant product data.

We’d love to partner with you for the longterm.

RebelDot is a Customer Experience Awards 2022 finalist, under the category of Best Digital Transformation

RebelDot is a finalist at the European Customer Centricity Awards, under 2 categories:
Best User Experience (UX) & Employee Experience